Your system. Our support.
Configuration, troubleshooting, maintenance guidance, upgrades and changes for systems delivered by us.
START HERE ↘Menu
BUILDTRAINSUPPORT
VYOMAX / SUPPORT
Something not working?
Let's figure it out.
A system does not stop being your problem because it came from somewhere else. Bring us the hardware, the symptoms and the requirement.
01 START WITH WHAT YOU HAVE
You don't need to know
what's wrong.
Tell us what you have, what changed and what you want the system to do. We start from there.
Bring the system.
Built it yourself or bought it elsewhere? Bring the system and the problem. We start with diagnosis.
START HERE ↘Working, but not enough.
If the job has changed, we can look at the system, the requirement and what needs to change around it.
START HERE ↘02 WHAT WE CAN HELP WITH
Start with the system.
Not the jargon.
Support is not a list of parts. It is understanding how the whole system is behaving and what the job actually requires.
01
FLIGHT
Flight behaviour, control and configuration.
02
POWER
Batteries, ESCs, motors, wiring and power delivery.
03
ELECTRONICS
Flight controllers, receivers, sensors and peripherals.
04
BUILD
Assembly, inspection, fitment and physical issues.
05
CONFIGURATION
Firmware, parameters, calibration and system setup.
06
UPGRADES
Component changes, modifications and new requirements.
03 BRING THE SYSTEM
Don't know the answer?
That's okay.
You do not need to diagnose the failure before contacting us. Photos, video, a parts list or simply a description of what happened can be enough to start.
PHOTOSVIDEOPARTS / SPECSWHAT CHANGED
04 BEFORE YOU SEND IT
The more we see,
the faster we understand.
Nothing here is mandatory. It simply helps us get past the first round of questions.
SYSTEM
What are you working with?
SYMPTOM
What is it doing — or not doing?
HISTORY
What changed before the issue appeared?
MEDIA
Photos or video where useful.
GOAL
What should the system actually do?
05 TELL US WHAT YOU NEED
06 WHAT HAPPENS NEXT
Problem in.
Clarity out.
01
TELL US
Describe the system, the problem and what you need it to do.
02
DIAGNOSE
We inspect what is actually in front of us before recommending a fix.
03
RECOMMEND
We explain what should change, what can stay and why.
04
RESOLVE
Configuration, replacement, modification or further engineering.
05
TEST
Where applicable, we verify the system before it goes back into use.